Before getting started with Your Personalized Order

The essence of an extraordinary experience lies in its ability to authentically embody your true self and unique ways. With Ramos by Hand, we aim to immerse you in the essence of your home and your personal spaces, unveiling the true power of your surroundings.

This is where you’ll tailor your solutions, enhancing your very own identity.

How it works

1 – Prepare your order

We prepared a check-list of the essentials you should gather to place your order.
Don’t worry with perfect details at this point. This is only a starting point to help us understand your vision and prepare a budget for you.

2 – Place your order

Use the following contact form to place your order. With this first contact, we will get in touch to align the information and prepare a quote for you.
Naturally, at this point, you are not compromised with acquiring or paying for your request.

3 – Visualize your project

We’ll render your project for you to check how it will look like. We believe that way it’s most likely that you really order what you envision.

4 – Receive and consider the quote for your order

You will receive a quote for your order. You still have the opportunity to review your project, adjust details and, if needed, adjust the quote.
On this phase, we’ll also define aspects as delivery options and deadlines.

5 – Formally going forward

When everything is accordingly, and we’re set to star assembling your project, you’ll pay half of the total quote as a guarantee. This amount is non-refundable.

6 – Get your personalized order

As your order is finished, you’ll proceed to pay for the remaining amount, and we’ll proceed to deliver your personalized order.

Check list

Name your piece

Well, you don’t HAVE to. But really, how would you name your piece?

Function & Purpose

Where will your piece be placed? And for what purpose?

Dimensions

What dimensions (in centimeters) is your piece supposed to have? Height, length and width.

Structure

How is your piece structured? Do you wish for expandable parts? Or maybe unequal shelves or levels? Does it have legs? How many?

Material

We always suggest working with the Portuguese wood types: oak, pine and chestnut. However, feel free to pick any wood type you prefer. If you’re not fully educated on this subject, please, be our guest and check our blog.

Color

Don’t forget the color! Should your piece assume the wood color? Should it be painted black, or white, or green – who knows? It’s Your piece.

Sketch

That’s right! Don’t be shy! Show us a couple sketches of how your piece should look like. If needed, go for different perspectives to fully understand it. If you’ve seen anything that inspired you, feel free to share as well – just notice that we don’t duplicate pieces.

Terms and Conditions

By engaging with Ramos By Hand for personalized orders via the website ramosbyhand.com, you agree to the following terms and conditions:

  1. Initial Contact: Contacting the Company through ramosbyhand.com initiates the personalized order process. However, this initial contact does not imply any obligations or commitments from either party.
  2. Project Assessment and Quotation: Upon receiving the client’s inquiry, the Company will assess the project details provided by the client. Following this assessment, the Company will present a quotation to the client.
  3. Payment: If the client decides to proceed with the project after reviewing the quotation, they must pay half of the quoted amount, which is non-refundable. This payment confirms the agreement to proceed with the project and signifies the initiation of the project.
  4. Agreement: The agreement between the Company and the Client is considered binding only upon receipt and processing of the initial payment specified in point 3.
  5. Timeline and Delivery: A timeline for the project’s completion and delivery options will be defined and agreed upon after the quotation is accepted. The Company will endeavor to adhere to the agreed timeline to the best of its ability.
  6. Final Payment and Delivery: Upon completion of the project, the Client must pay the remaining balance of the quoted amount. Once the final payment is processed, the Company will deliver the finished piece according to the agreed-upon terms.
  7. Cancellation: Once the initial payment is made and the agreement is established, the project cannot be canceled, and the initial payment is non-refundable.
  8. Changes to the Order: Any changes requested by the Client after the initial agreement may result in adjustments to the timeline and/or additional charges, which will be communicated and agreed upon by both parties.
  9. Quality Assurance: The Company strives to deliver high-quality personalized orders. However, minor variations in the final product may occur due to the handmade nature of the items.
  10. Communication: Effective communication between the Company and the Client is essential throughout the project. The Client agrees to promptly respond to any queries or requests for information from the Company.
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