Do you only work with wood?
No, we don’t necessarily only work with wood.
If you’re interested in a piece that combines wood with other materials, feel free to ask, and we’ll let you know if it’s possible.
Are these pieces exhibited for sale?
The pieces displayed are not for sale. However, they are original works from Ramos by Hand.
If you’re interested in any of these pieces, you can place a personalized order by mentioning the name(s) of the piece(s) you’d like.
How does the Personalized Orders work?
Check the terms and conditions for the Personalized Orders HERE.
Do you replicate other brands’ or artists’ works?
Please note that we do not replicate other brands’ or artists’ works. If you have an inspiration, feel free to share it with us. However, keep in mind that the final piece will never be an exact replica of any work conceived by someone other than Ramos by Hand.
Do you replicate my piece if someone asks?
Replicating a piece is something that must be arranged with the customer when the original piece is first commissioned. Our goal is to create a community where pieces are shared and appreciated by others, allowing for a collection of original works both by Ramos by Hand and by the customers who interact with our creations. However, any replication would be handled carefully and with your input, ensuring each piece remains unique to its creator.
What is your guarantee policy?
We stand behind the quality of our work. If your piece arrives damaged or there is an issue with craftsmanship, please contact us within 15 days, and we will work with you to resolve the issue. We offer replacements or repairs based on the nature of the concern.
For any other questions regarding our guarantee, feel free to reach out.