The essence of an extraordinary experience lies in its ability to authentically embody your true self and unique ways. With Ramos by Hand, we aim to immerse you in the essence of your home and your personal spaces, unveiling the true power of your surroundings.
This is where you’ll tailor your solutions, enhancing your very own identity.
If you still are unsure how the personalized order works, we prepared a little something for you:
Use the following contact form to place Your Personalized Order.
We’ll reach you to your email to start defining, designing, quoting, and only then assembling your piece.
Terms and conditions
By engaging with Ramos By Hand for personalized orders via the website ramosbyhand.com, you agree to the following terms and conditions:
- Initial Contact: Contacting Ramos by Hand through ramosbyhand.com initiates the personalized order process. However, this initial contact does not imply any obligations or commitments from either party.
- Project Assessment and Quotation: Upon receiving the client’s inquiry, Ramos by Hand will assess the project details provided by the client. Following this assessment, Ramos by Hand will present a quotation to the client.
- Payment: If the client decides to proceed with the project after reviewing the quotation, they must pay half of the quoted amount, which is non-refundable. This payment confirms the agreement to proceed with the project and signifies the initiation of the project.
- Agreement: The agreement between Ramos by Hand and the Client is considered binding only upon receipt and processing of the initial payment specified in point 3.
- Timeline and Delivery: A timeline for the project’s completion and delivery options will be defined and agreed upon after the quotation is accepted. Ramos by Hand will endeavor to adhere to the agreed timeline to the best of its ability.
- Final Payment and Delivery: Upon completion of the project, the Client must pay the remaining balance of the quoted amount. Once the final payment is processed, Ramos by Hand will deliver the finished piece according to the agreed-upon terms.
- Cancellation: Once the initial payment is made and the agreement is established, the project cannot be canceled, and the initial payment is non-refundable.
- Changes to the Order: Any changes requested by the Client after the initial agreement may result in adjustments to the timeline and/or additional charges, which will be communicated and agreed upon by both parties.
- Quality Assurance: Ramos by Hand strives to deliver high-quality personalized orders. However, minor variations in the final product may occur due to the handmade nature of the items.
- Communication: Effective communication between Ramos by Hand and the Client is essential throughout the project. The Client agrees to promptly respond to any queries or requests for information from Ramos by Hand.
